BIC - Business Investigation & Compliance

Mystery Shopping Specialist

Jakarta   |   Full Time

The Mystery Shopping Specialist is responsible for the project management of mystery shopping programs, including program planning; client liaison; management of field activities including the briefing and debriefing of mystery shoppers; technical aspects; documentation and reporting; quality control; and e-Learning.

Job Responsibilities:

  • Establish an annual program for the team.
  • Understand individual markets, company and client requirements for mystery shopping.
  • Prepare the program for site visits in terms of location, timing and resourcing.
  • Understand the client’s business, develop a clear appreciation of the clients’ business challenges and have an understanding of the industry in which they operate
  • Act as the key liaison with internal Client Service teams and keep them informed of project progress.
  • Briefing and Debriefing of mystery shoppers, including by interview and review of documentation.
  • Ensure projects are completed on time and on budget, work closely with colleagues in other departments.
  • Oversee the phases of market research including questionnaire design, sample selection, fieldwork, survey set-up, data tabulation, database creation and analysis.
  • Create and manage the necessary documentation of project requirements, ensuring safety to the business, proper evidencing and complete reference documentation.
  • Perform reviews to ensure that procedures are executed according to company standard operating procedures (SOP) and client requirements
  • Design, develop and present the e-Leaning modules relating to Mystery Shopping Services.
  • Any ad-hoc assignments per discussion with the supervisor.

Job Requirements:

  • High level of integrity and professionalism
  • Experience in the field of mystery shopping
  • Advanced or superior proficiency in English, spoken and written
  • Knowledgeable in the use of MS tools
  • Well-organized and able to anticipate
  • Good communication and presentation skills
  • Strong analytical and report writing skills.
  • Good communication and leadership instincts
  • Deadline oriented

If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this role for you!

Integrity Indonesia is an equal opportunity employer.

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