Account Executive - WBS
"WBS" refers to Whistleblowing Systems, the means by which whistleblowers are able convey information about indications of violations that occur within a company or organization (fraud, discrimination or other irregularities) and supports the principle of fairness in the relationship between the Company and Stakeholders
The Account Executive - WBS is responsible for managing the implementation of the whistleblowing program. The Account Executive - WBS ensures quality of the service and builds capacity to serve national and regional clients, whilst also actively participating in research & development to improve systems.
Job Responsibilities
- Handling whistleblowers reports via WBS channels
- Receive reports and communicate with whistleblowers via telephone, email, mail, mobile application, online site, WA, SMS, and other form of text messages (all platforms of WBS)
- Communicate with whistleblowers to obtain details of the case, evidence, and as intermediary between client and whistleblower.
- Documenting reports/allegations/feedback in relevant reporting templates and online system
- Receive reports using the answering script
- Input submitted reports via telephone, text message, email, and mail to the system
- Input all incoming reports with into an internal report form (for client who doesn’t has a website/online form)
- Drafting weekly and monthly activity report of WBS systems for clients
- Compile received reports from all channels of each client every week and month
- Create monthly and weekly report for clients according to each client’s report format
- Assistance to WBS Supervisor
- Participation to whistleblowing development activities
- Provide administrative support
- Ad-hoc assignments
Job Requirements
- Bachelor Degree qualified in communication, law, or criminology - or related fields
- Minimum 2 years’ experience in the same role
- Experience in using Microsoft Office and analysis
- Minimum Upper-intermediate English language skills, both written and oral
- Autonomous and able to work without close supervision
- Experience in writing reports, serving customers and case problem-solving will be an advantage
- Hands-on experience in communication and interviewing
- Adept at telephone discussions with clients, handling email, and WhatsApp messaging
- Good knowledge of anti-fraud, anti-bribery actions related to ethics or ISO 37001 will be an advantage
If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!
Integrity Indonesia is an equal opportunity employer.
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Integrity Indonesia is a foreign investment company that has operated for 23 years in Indonesia. Our business is to provide services related to the prevention, detection and investigation of fraud. Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation and market surveys.
As a rapidly expanding company with a robust and diverse portfolio of services, PT Integrity Indonesia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications, people who enjoy the challenge to grow and succeed.