The Mystery Shopping Supervisor is responsible for the project management of mystery shopping programs, including program planning; client liaison; management of field activities including the briefing and debriefing of mystery shoppers; technical aspects; documentation and reporting; quality control; and e-Learning.
Job Responsibilities:
- Establish an annual program for the team.
- Understand individual markets, company, and client requirements for mystery shopping.
- Prepare the program for site visits in terms of location, timing, and resourcing.
- Understand the client’s business, develop a clear appreciation of the client's business challenges, and have an understanding of the industry in which they operate
- Act as the key liaison with internal Client Service teams and keep them informed of project progress.
- Briefing and Debriefing of mystery shoppers, including interviews and review of documentation.
- Ensure projects are completed on time and on budget and work closely with colleagues in other departments.
- Oversee the phases of market research including questionnaire design, sample selection, fieldwork, survey set-up, data tabulation, database creation, and analysis.
- Create and manage the necessary documentation of project requirements, ensuring the safety of the business, proper evidence, and complete reference documentation.
- Perform reviews to ensure that procedures are executed according to company standard operating procedures (SOP) and client requirements
- Design, develop and present the e-Leaning modules relating to Mystery Shopping Services.
- Any ad-hoc assignments per discussion with the supervisor.
Job Requirements:
- High level of integrity and professionalism
- Experience in the field of mystery shopping
- Advanced or superior proficiency in English, spoken and written
- Knowledgeable in the use of MS tools
- Well-organized and able to anticipate
- Good communication and presentation skills
- Strong analytical and report-writing skills.
- Good communication and leadership instincts
- Deadline oriented
If you meet these requirements and you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!
Integrity Indonesia is an equal-opportunity employer.
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Integrity Indonesia is a foreign investment company that has operated since 2001 in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud.
Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation, and market surveys.